Frequently Asked Questions


General

  • + Where can I find Saraton Theatre?

  • We are located at 99 Prince St., Grafton in the centre of the city (opposite clocktower). Contact information and Map details are available on the website. Click on the link 'About Saraton'.

  • + Is the Saraton Theatre Open Everyday?

  • We are Closed on Christmas Day and we usually do not Open Mondays. Although we do Open Mondays during "School holidays" and on "Public Holidays".

  • + Can I find out which movies will be playing at Saraton Theatre?

  • Most MOVIE SCHEDULES are determined a week before opening on the Thursday. Schedules are posted on the Saraton Theatre website by Monday evening. Book mark our website or sign up for the weekly email to be well informed.

  • + Can I buy tickets online for Saraton Theatre?

  • Yes. Click on the any session time to start your booking. * Please note a booking fee of $1 per ticket is charged for all "Online" purchases.

  • + Can I buy tickets in advance at Saraton Theatre?

  • Yes. For the most popular films and live theatre performances, it is recommended that during the weekends and holidays you plan to arrive at least 15 minutes prior to the advertised start time, or drop in earlier that day or a previous day and purchase your ticket in advance.

  • + Does a ticket ensure a seat reservation?

  • Purchasing tickets in advance guarantees you a seat for each ticket purchased, however, we do not have allocated or reserve seating policy at the Box Office or online except for selected live theatre performances. Popular films will generate longer lines as shows sell out quickly. We recommend you arrive at least 15 minutes before start time so you can select your favourite seat.

  • + Can I purchase gift vouchers for Saraton Theatre?

  • MOVIE MONEY and GIFT VOUCHERS are available from our Box Office ( Vouchers are unable to be purchased online) All Vouchers are valid for 12 months from date of purchase – talk to our Friendly cinema staff for more information on the terms and conditions or review our website.

  • + Does Saraton Theatre accept competitor or third party vouchers?

  • Saraton Theatre does not accept third party vouchers.

  • + Does Saraton Theatre accept group bookings?

  • A group booking discount is available for groups purchased in a single transaction. Fundraising at the cinema is a great option for Community groups and Local Charities and great deals are available to ensure a rewarding event for all concerned. Please contact the Cinema for more detailed information on all group booking deals.

  • + Is the Saraton Theatre fully air conditioned?

  • Yes, All of our cinemas are now fully air-conditioned for your comfort.

  • + Who do I talk to about renting a cinema?

  • Please contact us via the Contact form, stipulating your requirements and we will get back to you as soon as possible. See Terms & Conditions of Hire available on this website.

  • + Does Saraton Theatre accept credit cards?

  • Yes, we now have Eftpos facilities at the Saraton but we are unable to do "Phone" bookings.

  • + Does Saraton Theatre operate a Rewards Program?

  • Join our Saraton Movie Email Club on our website or at the box office. Receive discounts off cinema tickets, candy bar items and invitations to special events with every membership purchased. Memberships are valid until further notice from issue date and are free. Conditions apply.

  • + What does ‘no free list’ mean?

  • The distributor of a film will stipulate NO FREE TICKETS on selected films for a set duration. This restriction will not apply to the entire season of a film - usually only weeks 1 and 2. Check our programme schedule to ensure you will not be disappointed.

  • + What does 'special event’ mean?

  • SPECIAL EVENTS are any event screenings, or live theatre performances, so declared by Saraton Theatre. Normally Special Events will be screenings of alternative content, rather than filmed entertainment (eg Live Sports, Concerts, Documentaries, Opera, Festivals, Live Theatre Performances).

  • + What does 'Surround Sound' mean?

  • Digital technologies put you in the centre of your movie-going experience. You will hear five to seven full-range discreet channels, plus a subwoofer channel that coves the bottom one-tenth of the audible range - these are the technologies that create the experience. The dynamic range (the ratio of the loudest sounds to the softest) is significant and the full-range surround channels make lifelike special effects possible - think helicopters flying overhead. And the subwoofer sound can often be felt as well as heard.

  • + How long will a movie play at Saraton Theatre?

  • The length of time any film will play at Saraton Theatre is based on the amount of business the film generates, contractual obligations and time of the year. Basically, the more popular a film is with patrons, the longer it will play. There is no way to predict exactly how long a movie will play. Use our website to get information on what films will be playing up to five days in advance.

  • + Why isn’t a certain movie playing at Saraton Theatre?

  • Our programming policy is to present as diverse a range of films as possible given the number of screens available. You can expect to see a mix of chick-flicks, quality family films, action movies and selected mainstream movies as well as more limited release films targeting all ages.

  • + What do the different film censorhip classifications mean?

  • Please see our Ratings Information Page for detailed information from the Office of Film and Literature Classification.

  • + How do I advertise on the screen at Saraton Theatre?

  • For information about screen advertising, please contact us via the Contact form.

  • + Can I advertise on the Saraton Theatre website?

  • For information about possible website and newsletter advertising, please contact us via the Contact form.

  • + How do I unsubscribe or change my profile details for Saraton Movie Club?

  • You can update your email address or unsubscribe by clicking the appropriate link on this page.

  • + I have another question that isn’t answered here.

  • Please fill out the comment form. Your comments will immediately be sent to Saraton Theatre Customer Relations.

  • Back To Top