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Please note: The Saraton closes on Monday (all day) and Wednesday (after 2pm) except in school and public holidays .Please check session times for showtimes. We open at 10am- Tuesday to Sunday.
It is against the law to allow anyone under the age of 15 into a MA15+ without a parent or legal guardian (Older Siblings and Friends' Parents are not legal guardians). If you are 15 or over, you won't be admitted into a movie without identification.
It is against the law to allow anyone under the age of 18 into a R18+ Movie under any circumstances. Proof of Age Must be produced on request.
If you are under 25 years old, please make sure you bring identification with you, just in case, because you will most likely be asked to prove your age.
Here are some helpful hints to help you understand this law:
- If your child is over 15, and is attending a movie without you, please make sure they take their identification with them (License, Student Card, Photo I.D. Card, even a birth certificate, etc). This saves you a lot of hassle if they are refused entry and have to contact you to get proof.
- If you are attending a movie with your child and their friend/s, make sure your child's friend/s have their I.D. because they won't be admitted entry without it because you aren't their legal guardian.
- If you are a guardian of your younger sibling/s and/or any other children, it is wise to bring proof of this (medicare card, etc).
We hope you understand that this is the law and there are heavy fines for our staff and venue as a result if it is broken. Also, please refrain from being hostile towards our staff, especially our juniors, because they are only doing their jobs. If you have any serious complaints, ask to speak to the supervisor or manager. If you're still not satisfied, feel free to visit www.classification.gov.au or call the Classification Operations Branch on (02) 9289 7100.
Movie tickets will only be refunded before the ticket session has started. A refund may also be given under some circumstances within the first 15minutes of the feature by speaking with the "Manager" on duty.
1. The Saraton Theatre does not offer refunds or exchanges because of a change in your personal circumstances or due to external factors such as, for example, adverse weather.2. The Saraton Theatre will provide a refund if an event is cancelled, rescheduled, (and you cannot or do not wish to attend the rescheduled event), or to the extent otherwise required by law (including the Australian Consumer Law).3. If an event is cancelled, the Saraton Theatre will contact you within 7 days via the contact details you provided at the time of booking (email or SMS) to advise of the cancellation and will request that you contact the Saraton Box Office on 0266421633, to process your refund payment. Please contact the Saraton Theatre within 3 months after the cancellation to obtain your refund. If you do not request a refund by that date, you will not be entitled to claim a refund.4. If an event is rescheduled and you are unable to attend, you must apply for a refund by the earlier of: (a) 3 months after notification of the reschedule or relocation; or (b) 72 hours prior to the event. If you do not request a refund by that date, you will have agreed to the rescheduled date and will not be entitled to claim a refund.
A ticket holder may sell their ticket to an event if they no longer can attend, subject to the following resale restriction imposed by the Fair Trading Act NSW:A resale restriction is a term and condition of a ticket that limits the circumstances in which the ticket may be resold or prohibits resale of the ticket.The amendments prohibit anyone from reselling a ticket to a NSW event for more than the original cost price, plus the transaction costs incurred in the original purchase. Transaction costs are capped at 10% of the original ticket cost.Advertisements for resale tickets must specify the original cost of the ticket and a resale price that is no more than 10% above the original cost. The advertisement must also include any bay, row or seat number that applies to the ticket.Original supply cost and original acquisition cost—meanings explained.The original supply cost of a ticket is the amount for which the ticket was sold to the first purchaser by an authorised seller.The original acquisition cost of a ticket is the original supply cost of the ticket, plus the transaction cost.The transaction cost is the cost (not exceeding 10% of the original supply cost) of any commission, booking fee, payment surcharge or ticket delivery fee incurred by the first purchaser of the ticket in connection with the purchase of the ticket.If no amount was paid by the first purchaser of the ticket in consideration for the acquisition of the ticket, the original supply cost and the original acquisition cost are each $0.
As with many other booking services, we charge a booking fee. Booking online means that you can skip the queue and go straight to the cinema. Booking fees cover the costs associated with administration, development and maintenance required on the software. Booking fees do not apply when you buy tickets at the ticket box. Booking Fees are non-refundable unless the event is cancelled or rescheduled and where the ticket cost is refunded to the ticketholder.